Shipping & Returns

1. GENERAL CONDITIONS

1.1 AGE
To buy a product in Les Halles’ online store, you must be 18 years or older.

1.2 BUY
Purchase agreement is reached as soon as you receive an order confirmation by email after you place an order and complete payment or have passed approved credit check in the online store's checkout.

1.3 FAILURE
We reserve the right to correct any incorrect information regarding price and time of delivery.

1.4 PRINTING ERRORS
We reserve ourselves for any "printing errors" in product information and catalogs, and product images do not always accurately reflect the actual appearance of the products. How the colour of images is reproduced may depend on the type of display you have and the settings it has.

1.5 FORCE MAJEURE
We reserve the right to invoke Force Majeure in situations where this applies.

2. RATES

The prices include Swedish VAT (moms) by 25 percent. We reserve the right to adjust prices in relation to changes in currency, taxes, fees or the like. These price adjustments are regulated immediately when we consider it legitimate. We also reserve for any incorrect prices due to, for example, "printing errors".

3. DELIVERY

3.1 IN SWEDEN
Shipments are delivered with Postnord home to you, usually anchored on a pallet. The shipment goes to the property line of your estate or your stairway door, provided that the truck can get there. Delivery, assembly, unpacking and disposal of packaging are not included. The delivery will be announced to one of the phone numbers you entered, scheduled and delivered to you weekdays at. 8-16. In some places, delivery time is more flexible. You can get more information about that when Postnord contacts you.

3.2 DELIVERY COSTS IN SWEDEN
We have three different tariffs depending on size and weight.

Small: 100 SEK
Low weight and small in size, i.e. hangers, hooks, leather baskets etc.
Medium: 200 SEK
Over 2 kg in weight and size within limtis of normal package, i.e. wallhanger.
Large 450 SEK
Heavy and/or large in size, i.e. coathanger,

If you shop for more than 10.000 SEK we will ship for free.

3.3 DELIVERY TO OTHER COUNTRIES
Delivery methods, terms, delivery time and cost may vary depending on country and type of goods. If you enter a shipping address in another country outside the Nordic region, an additional shipping charge may be added to the amount specified in your order confirmation. Contact us at info@les-halles.se for more information on deliveries to other countries.

For shipment to countries other than Sweden, the buyer / recipient is responsible for any customs duties and administration fees. In connection with the entry, the buyer is also required to pay domestic VAT / VAT for the goods.

3.4 PAYMENT FOR UNDELIVERABLE PACKAGE
All shipments are forwarded in delivery confirmation by email from Les Halles as well as announced by text (SMS), letter, telephone or e-mail from the shipping company. For all shipments, information is included in e-mail notification that enables tracking of the shipment. If you have not received a notification from the shipping company within one week of receipt of the delivery confirmation by email, please contact us to avoid returning the shipment.

In cases where the shipment is returned to Les Halles, it is returned by the shipping company due to the order / receiver

Not redeemed parcel delivery
Not available at the specified phone number for notification
Refused to receive delivery
Incorrect name, address or contact details

Les Halles will charge the customer a fee of SEK 600 incl. VAT. The fee is charged to cover Les Halles’ cost of the return and return services and is charged either by invoice or by deducting the tax amount from the order sum refunded after returning to Les Halles.

In cases where the shipping company or Les Halles agree with the recipient of the day and time of delivery but is not in place at the time of delivery, an additional fee for a new delivery attempt may be added.

4. DELIVERY TIME

Stock items are items that we usually have in stock for immediate delivery. In case of large order intake or delivery delay from supplier, these goods may in some cases have a delivery time of 1-2 weeks. In such cases, you will be notified as soon as we process your order. For some goods, the specified delivery time may be within a fairly large range (e.g. 1-8 weeks). These are items we usually stock but have a slightly longer delivery time if they run out of stock.

If you order multiple items with different delivery times at one and the same time, all items will be shipped in one and the same shipment when all items have arrived at our warehouse. If you would like a partial delivery – leave a message when you place your order or contact us. A shipping fee is added if you wish for a delivery.

If delivery time against presumption is longer than stated in your order confirmation, we will notify you as soon as possible after the delay has come to our attention. We reserve the right to waive all remuneration requirements for the customer regarding delivery delays.

5. PAYMENT

With us, you can make quick, easy and secure payments by bank and credit cards such as Visa, Mastercard and Eurocard. We feel it is important that you feel safe when purchasing with us and therefore cooperate with Pay Pal, certified by Swedish and foreign banks and card companies for their high level of security. All information relating to your payment is encrypted with Secure Sockets Layer (SSL) upon transfer to Pay Pal and your card information is neither registered nor stored by Les Halles.

General terms and conditions can be found here.

6. RIGHT OF WITHDRAWAL

You usually have 14 days' right of withdrawal of goods purchased in the online store, in accordance with the distance and home sales laws (distans- och hemförsäljningslagen). This means that you have the right to return a product if within 14 days after you receive it, you inform us that you wish to exercise the right of withdrawal (ångerrätten). You will get the full purchase price back, but you will be responsible for the delivery cost of the return. The returned item must be in the same condition as when you received it, otherwise Les Halles has the right to charge a fee. Please enter your name and order number, as well as details on how to refund. Refunds are usually made within 1–5 business days, but no later than 30 days after we have received and approved the return. Please note that any invoice must be paid even if you return the item. Repayment of the order amount is made after approved return. Please contact us before returning a product.
When buying a product that is custom-made or otherwise tailored specifically for you, no right of withdrawal applies.
Please note that cancellation / return rights do not apply to corporate customers.

7. RETURN OF GOODS

Provided the product is unused and in undamaged condition, you are entitled to return your goods. When returning a product, you will be responsible for the return cost. Return policy does not apply if the item is custom made or otherwise adapted to you, such as a couch in a specific fabric and color. The return right does not apply to specially ordered goods, ie goods with delivery time longer than two weeks. Always contact us before a return, if you wish to change your item against another, this will be a new purchase as well as a return.

8. RECLAMATION OF GOODS

8.1 LAW OF CONSUMER PURCHASE (KONSUMENTKÖPLAGEN)
According to the law of consumer purchase (konsumentköplagen), you always have 3 years of complaint. Complaint means that you will notify us of this within a reasonable period of time from the time you discovered a defect in the product. We will always check all items for possible errors, as far as possible, before we ship them to you. If, in the meantime, there is something wrong with your product, please contact our complaint department before returning the item to us. Once we receive valid billing requirements, we will contact you for correcting the error or sending any return codes / shipping notes. When returning advertised goods, we will of course return for the return.

8.2 TRANSPORT DAMAGE
Important: Be sure to check the goods for possible damage when you receive the delivery. In order for goods with visible external transport damage to be advertised with us, the damage must have been noted on the shipping company's shipping note in connection with the receipt. If you were to discover hidden defects / transport damage after opening packaging / packaging – contact us at info@les-halles.se

8.3 DISPUTE
In case of any dispute raised by the General Complaints Board, our policy is to follow the recommendations issued by the Board. You can also use the EU Commission's forms as found here

9. WARRANTIES

We have no general guarantee for the goods we sell.